Complaints Procedure

Home Complaints Procedure

COVEA FINANCE has put in place a procedure to deal with complaints received from its clients.

Complaint means "a statement witnessing client dissatisfaction with the professional; a request for information, opinion, clarification, service or performance is not a complaint."

A complaint from a professional client may be submitted to Covéa Finance - Service Communication at 8-12, rue Boissy d’Anglas, 75008 Paris. The management company will acknowledge receipt of the complaint within ten business days from the date of receipt of the complaint, unless the response is provided to the client within this period.

Save for demonstrably exceptional circumstances, the management company shall respond to the client within a period of two months from the date of receipt of the complaint.

Any complaint from a private client must be sent to their banker or life insurer directly.

Should you not be satisfied with the response, you may contact the mediation service of the AMF at the following address:

Médiateur de l'AMF, Autorité des marchés financiers, 17 place de la Bourse, 75082 PARIS CEDEX 02.

Clients are not restricted in the exercise of their rights when they are resident in another Member State of the European Union and have the option of submitting their complaint in one of the official languages of the Member State in which the mutual fund is promoted and will receive a response in the same language.

 

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